Customers are delighted with ValoreBooks' super-low prices on new, used, and rented books but dismayed by slow delivery, buyback and rental return problems, and lack of customer service, according to online reviews. At , one reviewer crows about snagging a $200 (retail) text for $9.50 that wasn't available from the usual set of online vendors. Other ValoreBooks reviews likewise laud the value pricing and user-friendly ordering process for buying and renting books. But numerous reviews, including postings on the , complain about orders that take weeks to arrive (even when paying for expedited service), overdue fees assessed for books that were returned, failure to receive notice of an impending rental due date, disputes over the condition of book buybacks, misrepresented books in the secondhand stacks, and inaccessible third-party sellers.
BBB Business Review for Valorebooks